Services

Analytics

Information is the most valuable tool in any business and Convergence Group can help you convert data into insights. We help inform strategies through fact-based decisioning.

The first step is effective data management to ensure data accuracy, mapping and storage/backup. Secondly, creating an effective and results-oriented business or campaign starts with proper setup including true test and control strategies, statistically valid sample sizes, and the ability to conduct in-depth response tracking and analysis. Lastly, the ability to leverage historical learnings and develop predictive models allows you to more effectively leverage your marketing investment to maximize ROI.

  • Data Management
    • Data Verification, Mapping and Storage
    • List Segmentation
    • List Processing
  • Campaign Design
  • Campaign Tracking and Analysis
  • Modeling

Staffing Solutions

Whether you’re looking for temporary talent, longer-term contract staffing or interim management, Convergence Group has the resources, expertise and experience to keep your organization functioning smoothly. Count on our qualified professionals to staff a variety of areas:

  • Analytics
  • Brand Management
  • Contact Center
  • Database
  • Digital/Interactive
  • Finance
  • Graphic Design
  • Information Technology
  • Marketing
  • Database Modeling
  • Production Management

Why Use Convergence Group

For over 20 years, we’ve been providing staffing solutions for Fortune 500 firms worldwide—in industries ranging from pharmaceuticals to financial services and entertainment. We take the time to understand your corporate culture and your business needs. The people we send you can hit the ground running, fit seamlessly with your existing team, and deliver the results you expect.

By delivering the right mix of short- and long-term professionals, we can help you maintain optimal staffing levels, reduce employee-related costs and manage compliance issues. This includes access to specialized talent and hard-to-find skillsets.

Advantages

Our stable of pre-screened, available resources can dramatically accelerate your selection and hiring process.

  • Our talent can make an immediate impact on your operations and your bottom line.
  • Our account professionals provide flexible, scalable coverage when and where you need it, as your needs dictate.
  • We administer payroll and benefits––saving you time, liability and costs.
  • We can provide offsite space to house dedicated remote teams, which frees up valuable space at your own facilities.

Call Center Optimization

Optimize your internal or external call center operations with Convergence Group’s benchmarking process, which highlights performance gaps. We develop actionable strategies to address deficiencies and improve performance to ensure a high-quality customer experience. We also offer complete outsourced call center management services to provide a turnkey advantage so you can focus on more strategic issues.

  • Contact Center Diagnostics
  • Script Development
  • Quality Assurance/Remote Monitoring
  • Dialer Management
  • List Stacking Strategies
  • Calling Window Strategies
  • Platform Development
  • Outsourcing Selection and Management

Database Consulting

Convergence Group can optimize insourced databases and tools or lead the selection and management of outsourced providers. Our strong systems integration team can interface with your internal resources to ensure a seamless integration and, if required, workaround scenarios. Our CRM solutions can help you develop customized or off-the-shelf solutions best designed to meet your goals. We have performed these services for a variety of industries including credit card, insurance and pharmaceuticals.

  • CRM Solutions
  • Systems Integration
  • Outsourcing Selection and Management

General Management Consulting

From strategic planning to program management, new market entry to strategic alliances, and product development to research, Convergence Group’s expertise and experience can help you navigate business challenges and provide your organization a path forward for sustained results:

  • Strategic and Tactical Planning
  • Program Management and Execution
  • Product Development and Innovation
  • Channel Management
  • New and Emerging Market Entry Development
  • Product Line Extensions, Strategic Alliances and Co-branding
  • Partnership Development
  • Research

Process Improvement

Companies often don’t start looking at the customer experience until sales have started to drop and complaint levels have gone up. Convergence Group will identify bottlenecks and innovation opportunities as well as improve service quality by analyzing your current processes and providing recommendations for improvement. We utilize a range of proprietary tools and analytics to evaluate drivers of cost and profit, then make recommendations to execute initiatives to positively impact results. Our comprehensive business reviews ensure that our recommendations are practical and executable as most clients will draw upon our resources to implement them.

  • Process Re-engineering
  • Diagnostic Audits
  • Service Blueprinting

Profit Optimization

Convergence Group’s comprehensive Revenue Generation Audits combined with Cost Reduction Audits can help identify new opportunities and reduce existing leakage. Our Profit Equations result in an increased understanding and focus on revenue and expense items and how to influence them.

  • Revenue Generation Audits
  • Cost Reduction Audits
  • Profit Equations

Risk Management

Developing and understanding compliance, governance, portfolio and operational risk and credit policy and how they affect revenues and profits are key drivers of success. Development of scorecards designed specifically for your business will help you maximize revenue while minimizing risk.

  • Operations Risk
  • Credit Policy Development and Evaluation
  • Scorecard Development and Validation
  • Concentration Risk
  • Compliance Risk